Adobe dc redacting page goes blank

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    Applying redactions whites out the whole page except the black redacted boxes Community Beginner ,

    /t5/acrobat-discussions/applying-redactions-whites-out-the-whole-page-except-the-black-redacted-boxes/td-p/11227848 Jun 21, 2020 Jun 21, 2020

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    I pay for Adobe Acrobat Pro DC, largely to be able to redact. I am running it on a MacBook Pro which is running MacOS Mojave 10.14.16. I can use the tool to redact, but when I apply the redactions, it makes the entire page blank except for the black boxes where the redaction has been applied. Obviously, this is a problem, since I need to see the rest of the page. I have tried doing it more than once, and tried different ways of effectuating the redaction and get the same result every time. It looks like this:

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    8 Replies 8 Adobe Employee ,

    /t5/acrobat-discussions/applying-redactions-whites-out-the-whole-page-except-the-black-redacted-boxes/m-p/11228058#M262944 Jun 21, 2020 Jun 21, 2020

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    Sorry for the inconvenience here.

    Do you see this issue with every file or just this one file? Can you please share one such sample file where we can reproduce the issue.

    Also share the Adobe Acrobat DC version you are using.

    You can share sample files via Adobe Send https://documentcloud.adobe.com/link/send/ or any medium you are comfortable with.

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    Community Beginner ,

    /t5/acrobat-discussions/applying-redactions-whites-out-the-whole-page-except-the-black-redacted-boxes/m-p/11231183#M263107 Jun 22, 2020 Jun 22, 2020

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    I am using Adobe Acrobat Pro DC Continuos Release Version 2020.009.20067

    Based on your question, I tried redacting another document. For this second document, I created a Word file with some different sentences on it I could redact, and exported it to PDF. When I tried to redact, it worked perfectly. No problems.

    The first document, the one I couldn't redact yesterday, was a print to pdf of a receipt I was accessing through a website. So, to experiment, I tried printing to pdf another page from the internet and I had a similar problem - it whited out most of the page except what I was redacting. I will try to send you the original and the redacted version of that to you through Adobe Send. But, it seems it's not happening with all the PDFs.